Terms and Conditions

1)

Company Name: Splash by Della Roz Limited
Company Registration Number: 10001795
Trading from the UK
Address: Middlewich House, Taywood Road, Northolt, Middlesex, United Kingdom, UB5 6GF

2)

Definitions

For the purposes of these terms and conditions:

“Conditions” means these terms and conditions;

“Contract” means the contract incorporating these Conditions which is formed when You place an Order and We confirm acceptance of such Order;

“International” means countries other than the United Kingdom;

“Order” means an order placed by You via this Website for one or more Products;

“Personal Information” means all and any information provided by You in an Order or when registering on any part of this Website to include without limit your name, address and card details;

“Product” means any product advertised on this Website;

“UK” means England, Scotland, Wales, Northern Ireland and Isle of Man

“We/Us/Our” means Splash by Della Roz Limited of Middlewich House, Taywood Road, Northolt, Middlesex, UB5 6GF, registered in England and Wales with Registered Number 10001795;

“Website” means www.splash-by-dellaroz.com  which is operated by Us;

“You/Your” means a user of this Website.

USE OF THIS WEBSITE

Application of these Conditions
These Conditions apply to use of this Website and are the terms and conditions on which We will supply any of the Products to You and by proceeding further and/or placing an Order You agree to be bound by the Conditions. If You do not agree to be bound by them, You should leave this Website now.

Please click on the button to mark your acceptance of these Conditions before placing an Order if You accept them. Please understand that if You refuse to accept these Conditions, You will not be able to order any Products from the Website.

The terms and conditions applicable to the purchase of Products offered for sale through this Website and the equivalent terms and conditions for sale through the Splash by Della Roz website shall be mutually exclusive.

When using the Website, You accept that communication with Us will be mainly electronic. We will contact You by email or provide You with information by posting notices on the Website. For contractual purposes, You agree to this electronic means of communication and You acknowledge that all contracts, notices, information and other communications that We provide to You electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Changes
We may change these Conditions from time to time without notice to You. Changes will apply to any subsequent Orders received. It is your responsibility to check regularly to see if any changes have been made to these Conditions. We reserve the right to modify or withdraw this Website at any time without liability to You.

Queries
Contact Us if You have any questions relating to these Conditions or ordering the Products generally by using the contact page.

Your Account
You are responsible for maintaining the confidentiality of the password chosen by You when You register on the Website and for restricting access to your computer and/or email address to prevent unauthorised access to your account.

Description and Availability
We take all reasonable measures to ensure that details, measurements and descriptions of Products given on this Website are as accurate and complete as possible but there may be variations between these and the Products themselves. All Products are subject to availability.

Price
Prices appearing on this Website are inclusive of sales tax (where applicable) at the current rates.

The cost of your Order will be the price of the Products ordered plus the appropriate delivery charge outlined in the “Delivery Services” section below. Please note that all prices on this Website are for online purchases only.

Due to circumstances beyond our control prices may have to be altered, including any variations in the rate of sales tax. If this occurs You will be notified and requested to reconfirm your Order at the altered price.

By notifying You, We shall be entitled to cancel any Contract in whole or in part to the extent that it is for the purchase of a Product the price of which was stated incorrectly on the Website.

Placing an Order
You must not order Products via this Website if You are younger than 16 years of age.

All Orders are subject to acceptance by Us and are subject to availability. After placing an Order, You will receive an email from Us acknowledging that we have received Your Order. Please note that this does not mean that Your Order has been accepted. Your Order constitutes an offer to Us to buy a Product. All Orders are subject to acceptance by Us and We will confirm such acceptance by dispatching You an email that confirms that the Product has been dispatched (the “Dispatch Notice”). The Contract between Us will only be formed when We send You the Dispatch Notice.

You may cancel a Contract and obtain a refund any time within 7 days after receipt of Products by notifying Us in writing and returning the Products to Us (See “Returning Products” below.).

Payment Methods
There are easy and flexible ways for You to pay for Your Order. We accept:

  • – Mastercard and Visa credit cards
  • – Maestro, Visa, Delta, Solo or Electron debit cards
  • – American Express cards
  • – PayPal

Simply complete the details when prompted to do so in the checkout section of this Website.

You confirm that the card or PayPal account being used is yours.

General Indemnity
You agree to indemnify Us fully from and against all claims, liability, damages, losses, costs and expenses (including legal fees) arising out of any breach of these Conditions by You or any other liability arising out of your use of this Website or out of the use of this Website by any person using your account number and/or password.

Our Liability
We warrant to You that any Product purchased from Us through the Website is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

Our liability for losses You suffer as a result of Us breaching this Contract is strictly limited to the purchase price of the Product You purchased.

To the fullest extent possible and except for the warranty set out above, We disclaim any and all warranties of any kind (whether expressed or implied) in relation to the Products.

We will not be liable to You in contract, tort, or otherwise for any loss of profits, loss of business, loss of anticipated savings, loss of opportunity, loss of data or any other indirect or economic losses whatsoever suffered or incurred by You arising out of the subject of these Conditions.

Nothing herein shall affect your statutory rights.

Nothing in these Conditions shall limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees, under section 2(3) of the Consumer Protection Act 1987, for fraud or fraudulent misrepresentation or for any matter for which it would be illegal for Us to exclude, or attempt to exclude Our liability.

Language
English language is the only language offered for the conclusion of a Contract.

Transfer
We may assign or transfer any of our rights or obligations under a Contract.

You may not assign or transfer any of Your rights or obligations under this Contract.

Severability
If any part of these Conditions is held to be invalid or unenforceable in whole or in part the invalid or unenforceable wording shall be deemed to be omitted, and the rest of the Conditions shall continue to be valid to the fullest extent permitted by law.

Entire Agreement
Each Contract shall be governed by these Conditions which contain the entire agreement between You and Us in respect of its subject matter and supersedes any previous agreements relating to such matter.

Governing Law
These Conditions shall be governed by and construed in accordance with English law and You hereby submit to the exclusive jurisdiction of the English courts.

Third Parties
The Contracts (Rights of Third Parties) Act 1999 shall not apply.

SECURE ONLINE SHOPPING

Secure Certificate
All payment transactions are carried out over an SSL 128-Bit Encrypted secure connection. We do this using industry standard technology via Sagepay and Paypal.

Privacy Policy
We are a registered data controller under the Data Protection Act 1998.

Collection
We will treat all your Personal Information (which includes any User Information from which we can identify You) as confidential (although We reserve the right to disclose this Personal Information in the circumstances set out below). We will keep it on a secure server and We will fully comply with all applicable UK Data Protection and consumer legislation.

Use
We confirm that your Personal Information is held in accordance with the registration We have with the Information Commissioner’s Office We only use your personal Information for the following purposes:

  1. a) Processing your Orders;
  2. b) For statistical purposes to improve this Website and its services to You;
  3. c) To administer this Website;
  4. d) Other use by Us to which You agree when asked on this Website.

When You register on this Website You are given the option to receive news and updates from Us by email and post which We feel may be of interest to You.

If You indicate your agreement to being contacted by Us by these means You may subsequently unsubscribe from our contact list at any time by contacting Us or following the “unsubscribe” directions given in any email received. You can also amend your account profile at any time by signing-in and going to “your account”.

Your Personal Information may be disclosed to other businesses within the group of which We are a part and to reputable third party contractors engaged by Splash by Della Roz to perform a variety of functions such as processing your Orders, assisting with promotions or providing technical services for our Websites. We require all such third parties to treat your Personal Information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation.

You should be aware that if We are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and/or User Information We are entitled to do so.

Cookies
Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies do not contain any personally identifying information, but they do enable Us to provide features such as personalisation and to store items in your Shopping Basket between visits. Most Web browsers automatically accept cookies, but You can usually change your browser to prevent that. Even without a cookie, You can still use most of the features on the Website, including placing Products in your shopping Basket and purchasing them.

Links to other Sites
We may offer links to sites that are not operated by Us. If You visit one of these linked sites You should review its privacy and other policies. We are not responsible for the policies and practices of other companies.

Questions and concerns regarding this policy and your Personal Information should be directed to the following address:

Middlewich House
Taywood Road
Northolt
Middlesex
United Kingdom
UB5 6GF

SATISFACTION GUARANTEE

Our Guarantee
It is important to Us that You are delighted with all our Products. If there is any reason why You are not completely satisfied with any Product You order from Us, You can simply return it to Us within 7 days from receipt and you can supply the despatch note as your proof of purchase. If after purchase, any Product fails to give reasonable wear – due to either defective workmanship or materials We will credit the purchase price to your account This guarantee is in addition to and does not affect your statutory rights.

Delivery Locations
Our carriers are unable to deliver to the following locations: Airports, Hospitals and Prisons. We will also at our discretion exclude delivery to any addresses which are considered to be insecure.

Splash by Della Roz cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

We can deliver to British Forces Post Office (BFPO) addresses.

Delivery Services

United Kingdom

UK Express Delivery

Express delivery orders will be delivered within one (1) – two (2) working days. Your delivery date will be confirmed at checkout before you place your order.

ALL deliveries will be made between 07:00 and 21:00 Monday – Saturday (excluding Bank Holidays).

Please note the following conditions:-

  • Unfortunately we are unable to deliver on a Bank Holiday; please bear this in mind when placing your order.
  • Any orders placed on a Bank Holiday will be delivered two (2) working days later.

UK Express delivery is not available to the following locations:

  • The Scottish Highlands,
  • Scottish Islands,
  • Isle of Wight,
  • Isle of Man,
  • Northern Ireland

Please see ‘UK standard delivery’ for an alternative delivery service.

UK Standard Delivery
We aim to deliver all mainland UK standard delivery Orders within four (4) – five (5) days.

We aim to meet these timescales but during busy period (including sale) deliveries may take a little longer.

ALL deliveries will be made between 07:00 and 21:00 Monday-Saturday (excluding Sundays and Bank Holidays).

Sorry, but we are unable to deliver on Bank Holidays – please allow an extra working day for orders sent by Standard Delivery during UK Bank Holidays.

  • Our standard delivery service is UK wide with the exception of those addresses listed under Terms and conditions: Delivery Locations’.
  • Deliveries to The Scottish Highlands, Scottish Islands, the Isle of Wight, Isle of Man and Northern Ireland may take up to two working days longer.

Whilst We will endeavour to deliver Products to You as soon as possible We shall not be liable for any failure to make delivery within either the Express or Standard Delivery time estimates stated above.

International Delivery Services
Additional taxes, fees or levies may apply according to local legislation. Recipients of deliveries made outside the UK may have to pay import duty or formal customs entry fees. Any customs or import duties are charged once the goods reach the destination country and these charges are Your responsibility and must be paid by the recipient. Unfortunately we have no control over these charges and cannot tell You what the cost would be as customs policies and import duties vary from country to country.

In addition some countries have import restrictions on certain products or materials. You are responsible for determining whether there are any restrictions on delivery of our products to your selected destination. You can contact your local customs office for assistance regarding these matters.

Delivery may be delayed by local customs because of this but unfortunately this is out of our control.

Lost Parcels
We will begin Our missing parcels procedure if your Order fails to arrive within 10 days (UK only) and 20 days (International) of despatch and You notify Us in writing. We will investigate your claim and if We are satisfied that the non arrival of the Product(s) was attributable to Us then a refund will be credited to the credit/debit card which was used to place the Order. Please note that we may refuse to make future deliveries to addresses that are considered to be insecure. In this event you will be contacted by our service team and asked to provide an alternative delivery location for future orders.

Returning Products

United Kingdom Returns

Follow the instructions on the reverse of the Despatch Note.

Returning products is easy. For your convenience You can return items in any of the following 3 ways:

  1. Via the Post Office™
  2. Via our parcel collections service (UK only)
  3. Via any local supermarket, newsagent or corner shop that offers the Collect+ service

Every delivery comes with a ‘Despatch Note’ listing the contents. You need this document to make a return. You will need to choose the most appropriate ‘reason’ code on the despatch note and then enter the relevant code alongside each product you are returning. This will help us improve the quality of our service in the future. Please remember to enclose the completed despatch note in the parcel You are returning.

Please note, it can take up to 28 days for a return to be processed once we have received your parcel should you choose to send it back to us via the Post Office™, Parcel Collection Service, Collect+.

For reasons of health and hygiene, grooming products, products for piercings and intimate wear (including underwear, swimwear and loungewear) We offer a full refund on full priced purchases provided that all products are returned in their original condition, must not be worn, altered, or washed, and must have all tags intact including hygiene seal and be returned in original packaging with invoice within 7 days of receipt.

You can return Products in one of the following ways:-

  • Returning via the Post Office™
    If You prefer to return the Products FREE OF CHARGE by post then simply repack your returns in the original packaging or another suitable bag and place the ‘returns label’ provided on the despatch note, over your own name and address on the bag – then seal it! You must post the Product(s) within our 7 day approval period. It is vital to obtain a free Certificate of Posting from the Post Office, as this is your proof should any returned parcel go astray and it should be kept in a safe place. It also contains a unique reference number, which You can use if You have a query. Please don’t send any payment with the returned Product(s).

    IMPORTANT TO REMEMBER – If You are returning Product(s) paid for on your credit or debit card, We will make a credit adjustment directly to your card account, Please remember that if You can’t produce a Certificate of Posting from the Post Office then We will not be able to credit your account if the parcel goes missing.

  • Returning via the Parcel Collections Service (UK only)
    You can have your returns collected FREE OF CHARGE if You live within the area covered by our Parcel Collection Service. All You have to do is simply call Us on the following number within our 7 day approval period to arrange a home collection +44 (0)2088411369 (UK only).

    Use the original packaging or another suitable bag. Take the returns label from the despatch note and place it directly over the address label on the front of your parcel. Remember to enclose the despatch note inside of the parcel You are returning. Make sure the parcel is sealed and ready for collection and remember to obtain a receipt from our carrier otherwise We will not be able to provide a refund if the parcel is lost. Unfortunately We cannot allocate a time for the collection and so this service is most suited to our customers who are home based.

  • Returning via Collect+ (UK only)
    If you are a UK customer, you can return your order for free via any local supermarket, newsagent or corner shop that offers the Collect+ service. To make a return using this service, simply complete and detach the Returns Slip (found at the bottom of your Despatch Note) included in your parcel, making sure to enter the most appropriate reason for the return, and fill in all the relevant details.
    Securely repack the items for return in their original packaging, together with the completed Returns Slip. To produce your unique returns label, click on the Collect+ box/link found in your order despatch email. Print the label and fix it to the front of your parcel, making sure to cover the original sticker with your name and address on it. Take the parcel to your chosen Collect+ store within 7 days of receipt and remember to obtain a proof of postage.
    It can take up to 28 days for a return to be processed once we have received your parcel should you choose to send it back to us via the Collect+ Service.

International Returns

Follow the instructions on the reverse of the Despatch Note.

For your convenience You can return items in the following ways:

  • 1) Via your local Postal Service

Every delivery comes with a ‘Despatch Note’ listing the contents. You need this document to make a return. You will need to choose the most appropriate ‘reason’ code on the despatch note and then enter the relevant code alongside each product you are returning. This will help us improve the quality of our service in the future. Please remember to enclose the completed despatch note in the parcel You are returning.

For reasons of health and hygiene, grooming products, products for piercings and intimate wear (including underwear, swimwear and loungewear) We offer a full refund on full priced purchases provided that all products are returned in their original condition, must not be worn, altered, or washed, and must have all tags intact including hygiene seal and be returned in original packaging with invoice within 7 days of receipt.

International Returns via Your Postal Service
Simply repack your returns in the original packaging or another suitable bag and place the ‘returns label’ provided on the despatch note, over your own name and address on the bag – then seal it! Do remember that You must post the Product(s) within our 7 day approval period – and that it is vital to obtain a Certificate of Posting from Your Postal Service, This is your proof should any returned parcel go astray and it should be kept in a safe place. It also contains a unique reference number, which You can use if You have a query. Please don’t send any payment with the returned Product(s). Splash by Della Roz does not cover the cost of postage for international returns except for the return of faulty items (only the cost of a standard postal service will be refunded where applicable).

IMPORTANT TO REMEMBER – If You are returning Product(s) paid for on your credit or debit card, We will make a credit adjustment directly to your card account, Please remember that if You can’t produce a Certificate of Posting from Your Postal Service then We will not be able to credit your account if the parcel goes missing.

International Purchases and Returns

Purchases from this Website may be in British Pounds (£ GBP) or US Dollars ($ USD). Banks and international credit/debit card issuers will determine exchange rates and may make additional charges, which you are liable to pay.

If you return your goods to us using the postal service, refunds will be issued in the currency in which you originally paid for the purchase.

The prices shown on our website are inclusive of VAT (or similar sales tax). All Splash by Della Roz products are priced in British Pound Sterling (£ GBP) or US Dollars ($ USD). The price charged to our overseas customers will be determined by the exchange rate applied by the customer’s credit or debit card company, at the time the transaction takes place.

Please note that all Splash by Della Roz orders are shipped from the UK. Any import duties and taxes payable, will be charged once the parcel has reached the destination country. These charges must be paid by the recipient of the parcel. If you have any questions related to customs charges, please contact your local customs office.

Returns to us are at Your cost and You should keep evidence of having sent the items, such as a certificate of posting. In all cases the items must be in their original condition. You must return the items to us in accordance with the terms of sale.

 

Intellectual Property
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content appearing on this Website shall remain at all times vested in Us or our licensors. Splash by Della Roz is a registered trademark owned by Us.

Gift Cards
Splash by Della Roz gift cards can be acquired through a link from Our Website. Gift cards are non-refundable.

Notices
All notices given by You to Us shall be to Our address set out in these Conditions. We may give notice to You at either the email or postal address You provided to Us when placing the Order. Notice will be deemed received and properly served immediately when posted on the Website, 24 (twenty-four) hours after an email is sent, or 3 (three) days after the date of posting any letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.

Events Outside Our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under this Contract that is caused by events outside Our reasonable control (“Force Majeure Event”).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond Our reasonable control and includes, in particular (without limitation) the following:-

  • a) strikes, lock-outs or other industrial action;
  • b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
  • c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
  • d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
  • e) Impossibility of the use of public or private telecommunications networks;
  • f) The acts, decrees, legislation, regulations or restrictions of any government.

Our performance under the Contract is deemed to be suspended for the period that the Force Majeure Event continues, and We will have an extension of time for performance during that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which Our obligations under the Contract may be performed despite the Force Majeure Event.