Exchange Policy

We offer a full refund on full priced purchases provided that all garments are returned in their original condition, must not be worn, altered, or washed, must have all tags intact including hygiene seal and be returned in original packaging with invoice within 14 days of receipt of garments.

In the unlikely event of receiving garment that are damaged please contact us immediately (within 14 days) and a full refund or exchange will be granted.

Kindly contact sales@splash-by-dellaroz.com for us to issue you with a returns/exchange form.

 

Sale items are refundable.  Please be advised that all sale items are refundable/exchangeable within 7 days of receipt of garments provided that all garments are returned in their original condition.

 

Shipping and handling charges are not refundable

Gift cards are non-refundable

If you’re refunding, we will refund you through the same payment method you used when ordering. You will receive a notification email that this has been done.